Shipping & Returns

Shipping Process
Your orders will be packaged and shipped within 1-3 business days after approval. Order density may extend up to 5 business days during this period.

✔️ Shipping to Turkey and all over

✔️ Cargo company: May vary depending on density.

✔️ The tracking number will be sent to you via SMS and e-mail when it is shipped

✔️ Free shipping on orders over 1500 TL

 

Distribution Information Please check the package when you receive your cargo. If the product is damaged, torn or found, have a report drawn up with the cargo officer and contact us. In this way, the transactions are resolved quickly. Our Return Policy You can return your order unconditionally within 14 days after delivery. ✔️ The product you want to return must be unused, undamaged and in its original packaging ✔️ Customer services will provide you with a return code during the return process ✔️ The fee is paid within 7 business days after the returned product reaches the product Can you make an exchange? No. Only returns are made. Our users who want to buy a new product are those who place new orders.

Frequently Asked Questions Q: I haven't received the product, what should I do? A: Check the tracking number of your order. If there is a delay, our customer service will follow up on the process on your behalf. A: Who covers the return fee? A: The shipping fee is covered by the customer in return transactions. A: Which cargo company can I return with? A: We have agreements with all cargo companies. When you request a return code, you will be directed accordingly. A: The fee has not been refunded despite the return, what should I do? A: Your refund will be reflected in your bank account/payment method within a maximum of 5 business days. Otherwise, be sure to contact us. Contact Us Phone: 0 (541) 458 30 70 E-mail: izellas@gmail.com Instagram: @izellas

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